Aditya Birla Group - Regional Manager - Store/Retail Operations - South & West

Regional Manager - South and West

Job Description -

- Establish & Develops rapport with potential and actual customers

- Ensure clean and safe environment for the customer

- Ensures 85% capture of customer feedback store wise - Review for all stores and point gaps

- Ensure right capture of customer information, looks at trends across region and gives unique insights

- TC Experience - Keeps check on service delivered & customer complaint resolution

- Adherence to One system & super store audits for all stores in the region

- Ensure the punctuality of the staff

- Part of morning briefs during store visits

- Ensures Teams are job satisfied and issues sorted timely

- Checks roster before implementation and checks weekly manpower plan vs actual

- Ensures 3 months- hand holding process is carried out efficiently

- Ensure Training needs are carried out on a monthly basis with effectiveness

- Planning, monitoring and Appraisal of the staff on the quarterly basis

- Take the initiative at the regional level to improve the employee engagement

- Ensures Implementation of the plan along with the VM champs & HO

- VM changes at the suitable times in the store

- Ensures the display of all physical branding elements in stores

- Ensure the lighting, display is proper and is as per VM manuals

- Ensures cleanliness maintained - audit on a weekly basis

- VM checklist - weekly audits and adherence to SOG, timely feedback to HO on practicality /effectiveness of the guidelines- -

- Adherence to SOP- s as defined by store operation manual.

- Monitors store opening/closing time & Identifies trends and and provides rectification-

- Daily / Global Counts - Ensures compliance on a 15 days- basis

- Inventory management - Ensures stock control for the region as per guidelines - reviews audit reports Ensure that the housekeeping staff follows the checklist properly - Weekly audit

- Control mechanical maintenance of lights, air-system, electrical equipment - weekly audit

- Vendor payments - Approves store expenses basis budget

- Defects & Service recovery - Ensures timely response from HO

- DMS Entry - Ensures adequate support from HO

- Weekly Audit of cashiering and warehouse activities.

- Controlling Store operation expenses.

- Schedule the expenditures for the month (petty cash management)

- Follow the preventive maintenance schedule to reduce the costs

- Audits the safety, energy consumption, and expenses reports

- Audit costs incurred on the services provided by the vendors

- Audit cash deposits and submission of credit slips on a forth night basis

- Audits records pertaining to customer discounts, schemes

- Co-ordinate with HO & SM about the monthly targets as defined in annual store budget plan

- Sets targets for store by brands/category/ crew /floors seeing trends & annual budgets.

- Define & Analyze KPI trends for store & regions-

- Analyze above trends on a weekly basis and guide teams with proper plan for accomplishing desired results-

- Ensure effective CRM Management to Drive sales.

- Develop Relations with key clients in the region

- Ensure GSPS targets are met - analyze trends on gaps and suggest way out

- Explore Tie up opportunities in the region-

- Ensure depletion channel activities are well managed & budgets met.

- Ensure Zero shrinkage for the region.

- Ensure the global count as scheduled in the SOP manual

- Ensure that nobody from the staff indulges in pilferage and other activities

- Random Weekly Audit,

- Responsible for adequate Staffing-

- People Development through enhancing collective skill and updating product knowledge for individuals. Ensure Training needs for SM / SGM are met as per development plan on a quarterly basis Merchandising

- Identifies Trends across the regions and gives inputs on a weekly basis to SM/SGM and buying team. Suggests brand category mix and merchandise assortment for new seasons to buying planning team

- Forward Thinking - Anticipate and come up with creative solutions

- Constantly identifies areas of improvement, takes initiative to drive them

- Strategic Thinking - The ability to analyze the stores competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors.

- Decisiveness - Is willing to make decisions in difficult or ambiguous situations, when time is critical. Takes charge of a group when it is necessary to facilitate change, overcome crises face issues, or ensure that decisions are made. Makes tough decisions (e.g., security, reducing staff)

- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels-

- Works with individuals to identify areas of development, works to improve them

- Constantly guides & give feedback to team members on performance

- Constantly focuses on development of the team members

- Allocates the work in such a manner that it helps in employee development

- Sets standards for excellence to achieve a high level of quality

- Accepts responsibility of outcomes of one- s work; admits mistakes and refocuses efforts

- Provides encouragement and support to others in accepting responsibility; does not accept others- denial responsibility without questioning

- Improves performance of store after thorough analysis of store financials-

- Develops challenging but achievable goals.

- Develops clear goals for meetings and projects.

- Maintains commitment to goals in the face of obstacles and frustrations.

- Finds or creates ways to measure performance against goals.

- Exerts unusual effort over time to achieve a goal.

- Has a strong sense of urgency about solving problems and getting work done

- Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.

- Seeks ways to improve service delivery. Assesses the organization and its services from the customer- s point of view. Emphasizes a team approach to providing great customer service.

- Recognizes adverse customer reactions and develops better alternatives.

Job Type - PERMANENT

Job Time - FULLTIME

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