AD - Project Management - Real Estate

Associate Director - Project Management

Role & Context

Purpose :

Provide a direct interface with clients relating to instructions. Pitch for business, manage the client relationship and coordinate resources to provide a service to the client

Context :

- Ever-increasing client demands and expectations.

- Change in DTZ focus to larger national and corporate accounts – requires greater collaboration across the DTZ group.

- Competitive pressures in the building consultancy market – increasingly difficult to win and maintain business from the competition.

Dimensions :

- Based in a regional office, but with necessity to travel frequently to client sites.

- Budgets – project specific budgets managed on behalf of clients (amount varies).

- Contributes to team P&L with Director.

Need to Do :

Core responsibilities :

- Contributes to the achievement of team fee generation targets by preparing and conducting pitches with clients (in accordance with pitch protocol).

- Day to day liaison with assigned client representative(s) during the course of an instruction.

- Coordinate the work of surveyors on client projects – prioritise activities and delegate on the basis of appropriate expertise.

- Provide coaching and mentoring for direct report(s) and/or junior members; conduct performance reviews with direct reports.

- Manage and liaise with external consultants (e.g. quantity surveyors, engineers) to provide a full service to the end customer.

Key Performance Indicators :

- Achievement of fee generation targets

- Utilization

- Project profitability in relation to utilization rates

- Customer feedback

- Achievement of project deliverable on time, to standard and to budget

Relationships :

- Reports to Director.

- Regular liaison with other associates and members in relation to client activity.

- Day to day liaison with client representatives with regard to the instruction.

- In some cases, liaison with other client suppliers on the project (e.g. engineers).

- Contacts elsewhere in DTZ on multi-disciplinary pitches or tasks.

Qualifications :

- First degree in a surveying-related discipline likely but not compulsory (or other - e.g. architecture – depending on technical specialism).

Skills & Knowledge :

- Up to date with changing legislation regarding property and construction.

- Demonstrable technical competence in relevant areas – e.g. defects analysis, construction techniques.

- Project management techniques (where used in role).

- Business development and client management skills.

- Line management skills – e.g. coaching, mentoring, managing performance.

Experience :

- Demonstrable ability to take responsibility for instructions in sizeable and complex companies.

- Previous effectiveness in managing client relationships, conducting pitches and presentations.

- Likely to come from a background of providing a professional service for profit.

Need to be :

- Performance Drivers

- Forward Planning : Uses effective skills of prioritizing, project management and delegation to coordinate and deliver activities on client projects.

- Enabling Delivery : Maintains a strong focus on achieving objectives to time and standard. Makes effective choice and use of resources; maintains own and others’ motivation to deliver.

- Business Analysis & Diagnosis - Uses well-developed analytical and decision-making skills to analyse client issues and provide well-judged decisions.

- Building Relationships - Forms and maintains effective relationships with clients and colleagues; uses effective questioning skills to identify client needs.

- Developing People - Develops and support the team in line with customer and business needs.

- Leading and Motivating - Able to influence and inspire others to action, including own team and those in client- supplier teams. Makes direction clear; gains commitment.