Account Manager/Director - Qualitative Client Service

Account Manager/ Account Director

We have the following opportunity for Account Director/ Manager with one of the leading Market research firms.

We help clients build and grow their brands from strategy development through to marketing. The Organisation has expertise in effective advertising, marketing communications, media and brand equity research with presence in over 50 countries across the world.

Job Title: Account Manager / Account Director

Department: Qualitative Client Service

Overall responsibility:

- The Account Manager / Account Director (AM / AD) is part of the Client Service team.

- The primary responsibility is to work with Group Account Director to serve as a liaison between the company and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients.

Key Responsibilities:

- Oversees relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service

- Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations

- Deep involvement with client projects, including interpretation, development of recommendations, presentation of findings

- Creates strong working relationships with clients (advertising knowledge for agency)

- Constantly seeks opportunities to develop new business amongst existing clients and identification and development of new business opportunities outside the existing client base

- Works with Senior team on initiatives and products and strives for the implementation of best practice in the team

Manages a team to meet operational targets, Including:

- Setting objectives

- Conducting performance evaluations

- Monitoring of progress of staff under their management

- Overall quality of the services provided to his/her clients

- Management of project level budgets, in collaboration with the senior team, estimate and plan budgets, resources and profitability of projects. Takes responsibility for P&L on own accounts

- Is able to write successful proposals, make effective pitch presentations and win pitches.

- Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups

- Acts as an advisor and source of technical advice to members of his/her team or office

- Helps drive company development, such as new approaches, improvements to company efficiencies has strong understanding knowledge of Qualitative Tools & Techniques but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization

- Assists with recruitment of staff

- Contributes to the qualitative training programs and activities within the office

- Ensures training and career development of staff

- Acts as an advisor and source of technical advice to members of his/her team or office

Personal Skills:

The following skills are essential:

- At least 5 9 years experience in Client Service (of which 3-5 Years should be relevant experience)

- Proven knowledge of market research, Qualitative Research, Primary Research

- Proven skills in team management and leadership

- Developing skills in staff development

- Background and experience in P&L management

- Demonstrated ability to build strong client relationships

- Developing skills in the development of business

- Strong presentation and interpersonal communication skills

- Excellent command of English, both written and verbal

In case your profile matches the above requirement and you are interested in pursuing this opportunity, Please send us your CV urgently with the following details:

Current CTC:
Expected CTC:
Reason for Change:
Notice Period:
Date of Birth:

Tanu Dhawan
Sr. Consultant
HR Central
+91 750 609 3799