Accenture - Service Delivery Manager

Role : Service Delivery Manager

Location :Pune

Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills : Delivery Leadership

Good to Have Skills : No Technology Specialty

Job Description

Additional Comments : We are looking to hire delivery leaders who have experience in managing end to end delivery of large and complex programs for our India based offshore delivery centers. For this role, we are looking for professional who have technical expertise in Remote Infrastructure Support. This position is a key leadership role and will require experience in client management, good communication and problem management skills including :

- Managing 24x7 Operations

- People Management - Recruit, motivate and develop highly skilled staffs that focuses on service delivery and on meeting the expectations of the business

- Daily Operations, overview - Analyze service performance data and take corrective measures in service delivery. Irrespective of any technology, understand the problem and take it to closure. Responsible for resolving customer escalations and enhance customer satisfaction

Program Management: looking for techno operational professional

Experience in either of data center technologies : UNIX, LINUX, Windows technologies or datacenter technologies exposure

RFP handling, database handling experience

PMP Certification good to have not mandatory

MBA is good to have not mandatory

Good Command over Excel & Power point.

Good Communication skills

- Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law-