Garima Dhingra, SAP HR Functional Consultant

Pooja Gupta, IT Operations Sr. Analyst

Neha S. Athanikar, Manager - Accenture Strategy

Vibhuti Thakkar, Manager - Accenture Strategy

Please find the JD Below :  Principal Duties and Responsibilities :   - Create, manage and enhance products using innovation, market awareness, and advance analytics to improve customer retention, and drive revenues for the client.   - Product management will include pricing, structure design and defining target population, along with capability to manage organizational change required for rolling out the product.   - Deliver significant value while optimizing products and delivery mechanisms, and drive significant value creation for clients.  Key Responsibilities :   - Create, manage and enhance products using innovation, market awareness, and advance analytics.   - Perform concise market analysis to understand the competitive position of existing products, define the to-be positioning with the client, and design roadmap to cover the identified gaps.   - Perform segmentation of customer base for better definition of target population.  - Suggest improvements in existing product portfolio aimed at enhanced retention rates and growth rates.  - Develop and deliver business cases that lead to improved profitability and increased up-take of existing products using strong business judgment and value realization skills   - Design churn management frameworks for retention products, and analyze prediction models developed by the analytical team.   - Design well-targeted retention oriented products, along with innovative delivery mechanisms / processes, to drive significant cost saving for the clients.   - You should own the end to end for this design and delivery, and have the ability to justify the business case for delivery of these critical products.   - Drive value-led transformation for clients.  - Participate in diagnosing the problem and planning and leading the change enablement for organization level product roll-out.   - Identify, document and drive business process performance improvement   - Discuss critical OVR outcomes with C-level clients in an issue-led discussion - e.g., profit and cash optimization, operational excellence, customer experience, etc.   - Create deliverables that are value-added, sustainable and repeatable solutions.  - Combine structural and execution skills that enable our clients to achieve immediate business value; if necessary, execute these operational values propositions as a service either over the long term or to hand back to the client.  Qualifications : Bachelor's degree and MBA from Tier 1 institutes.   Experience :   - 1 to 2 years of experience in a contact center of similar industry running operations  - 4+ years in Customer Value Management / Product Management experience   - 4+ years of experience in creating business cases (Products / Projects)   - 2+ Years of experience in understanding processes for Banking/ Insurance/ Telecom  - Experience in a contact center of similar industry running operations is good to have  - Consulting experience is good to have   - Strong knowledge of Campaign Management Systems (UNICA, etc.)  - Strong advance level Microsoft excel and Knowledge of at least one Analytical tools SAS, SPSS, R   - Experience in creating segmentation model / churn prediction models  - Strong analytical experience in creating self-driven analysis using SQL / Excel   - Knowledge of product lifecycle  - Knowledge of product fulfilment processes in telecom /banking / insurance industry  - Good experience in creating power point   - Creation of business case including ROI generation and project management of solution deployment  - Strong communication skills with demonstrated experience of managing client expectations  - Ability to do financial analysis, analyze operational KPIs and creating customer segmentation  - Knowledge of some CRM solution like SFDC/Siebel is good to have

Delhi NCR

Bangalore

Others

Accenture - Next Best Action Consultant 

Accenture - Next Best Action Consultant  ,Job Description for Accenture - Next Best Action Consultant  in Accenture in  Delhi NCR Bangalore Others for (4-8) years of experience. Apply Now!

Job Description for Accenture - Next Best Action Consultant  in Accenture in  Delhi NCR Bangalore Others for (4-8) years of experience. Apply Now!