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Job Summary: We are looking for a dynamic and experienced Head of Learning & Development (L&D) to lead our training initiatives, focusing on enhancing the skills, knowledge, and performance of our sales team. The ideal candidate will be passionate about talent development, capable of designing and executing training programs, and committed to driving continuous learning and growth within the organization. L&D Strategy & Execution: - Develop and implement a comprehensive learning & development strategy aligned with business goals. - Identify training needs through Training Needs Analysis (TNA), audits, call observations, and performance assessments. - Ensure that training programs enhance employee productivity, engagement, and retention. Sales Training & Onboarding: - Design and deliver new hire training programs to equip employees with essential skills, product knowledge, and company insights. - Conduct skills gap analyses to ensure training addresses specific performance challenges. - Lead product training and revival sessions for both new and existing sales teams. Coaching & Performance Improvement: - Conduct intervention sessions and coaching programs to address individual and team performance gaps. - Collaborate with sales leaders to optimize training delivery and drive better sales outcomes. - Track training effectiveness through post-training assessments and feedback mechanisms. Content Development & Learning Tools: - Develop engaging learning materials, presentations, and training modules. - Leverage technology and digital learning platforms to enhance training effectiveness. - Stay updated on the latest L&D trends, sales methodologies, and best practices. Collaboration & Leadership: - Work closely with HR and sales leadership to ensure L&D programs align with company objectives. - Lead and mentor a team of trainers and facilitators. - Drive a culture of continuous learning within the organization. Requirements & Qualifications: - Bachelor's degree in Education, Business, Human Resources, or a related field. - Certification in L&D, Sales Training, or Talent Development (preferred). - Overall experience of 8 to 15 years, with a minimum of 5 years in a sales professional role - Strong experience in sales training, onboarding, and coaching programs. - Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and e-learning platforms. - Excellent communication, presentation, and interpersonal skills. - Ability to analyze training effectiveness and measure ROI. - Highly organized, with the ability to manage multiple training programs and timelines. Why Join Us? - Opportunity to lead the L&D function and shape the learning culture in a fast-growing organization. - Work closely with senior leadership and sales teams to drive impactful training initiatives. - Be part of a dynamic and collaborative environment with a focus on continuous learning. If you are passionate about learning and development and want to make a real impact, we'd love to hear from you!

Chennai

Sulekha - Learning & Development Head (8-15 yrs)

About Pro-Manage Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed toserve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta ,WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs. Pro-Manage is developed and offered by Sulekha, one of India's largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore). Who is a customer success manager? - Are you passionate about building positive, strong, profitable and enduring relationships with customers? Do you prioritize customer needs and goals? Are you excited about guiding and engaging with customers to rev up the sales graph? If you enjoy taking on challenging assignments that not only make a huge difference but also add greatly to your expertise and selfconfidence, we can't wait to talk to you. We have the perfect engagement for you and it's not just a job. It's where you would work hands-on to make a meaningful impact to millions of customers by powering their digital business growth. - Technology savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, ensure repeat business from customers, contributing to repeat sales and minimizing churn. The individual should also be able to provide insights on customer-to-business interactions, improve customer experience through product & technology support, liaise with operations and customer support team for seamless customer experience Successful candidates must be social, analytical, possess an aptitude for learning our product, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base. Job Description & Expectations: - Opportunity to create a huge value to Enterprises and Corporates across the country. Support customer success function to drive retention and multiply business from existing customers. - Use digital channels and use them to drive awareness, visibility and content strategy for customer. - Plan digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising for customers. - Maintain social media presence across all digital channels for customers. - Measure and report on the performance of all digital marketing campaigns. - Perform market research, strategize and create content to aid in the success of marketing campaigns. - Sustain business growth and profitability by maximizing value. - Analyze customer data to improve customer experience. - Improve onboarding processes. - Evaluate and improve tutorials and other communication infrastructure. - Manage all elements of the project such as technology, product, communications, training, development. - Collect and analyze regular reviews of the business and customers in order to better understand projects in the future and customer's expectations. - Meetup with key stakeholders to discuss strategic logistics plans to minimize the delivery cycle to the customer. - Cross-collaboration with internal teams neutralize issues effectively and efficiently and deliver on customer KPI. - Provide customers with great experience and service, efficiently implement the procedures and policies of the company into executing an innovative process. - Mediate between clients and the organization. - Handle and resolve customer requests and complaints. - Minimize customer churn. - Aid in product design and product development. Experience, Expertise and Qualifications: - 5+ years of proven experience and expertise. - Should have good network skills. - Good digital marketing understanding. Requirements: - Engineering degree with an MBA will be a plus. - Highly organized and able to multi-task. - Self-driven and proactive nature. - Excellent communication and interpersonal skills. - Demonstrate leadership qualities. - High computer literacy and ability to learn new software products. - Knowledge of customer success processes. - Experience in document creation. - Patient and active listener. - Passion for service. What's in it for you? - Opportunity to be influence millions of customers. - Gateway to a rocking revenue lead/ digital marketing lead career. - Vast scope to acquire multi-faceted skills as Sulekha navigates some under-leveraged opportunities. - Opportunity to create a huge value to Enterprises and Corporates across the country.

Sulekha - Manager - Customer Success (2-8 yrs)

About Pro-Manage: Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multilocation enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs. Pro-Manage is developed and offered by Sulekha, one of India's largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the well-regarded firms as their investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore). Job Description & Expectations: - We are looking for a city/state head of enterprise business development in key cities including Mumbai, Bangalore, Delhi and Chennai to propel the growth of Promanage amongst enterprises. - He/she will closely to market, acquire and retain certain categories of customers (enterprises + SMBs)and make their business profile rich and successful across multiple platforms on the Internet including Google My Business, Facebook pages, Sulekha, Instagram pages, Pinterest etc. Enterprise selling/management expertise: - Deep expertise on acquiring the Top 1,000 business enterprises based in your city/state, via multiple marketing and selling techniques, preferably with experience in selling digital products at large scale. - Experience in analyzing enterprise gaps for marketing teams in top corporate customers with ability to position Promanage and its solutions in Google, Facebook etc as an integral component of managing business presence for thousands of locations. - Achieve sales and collection targets as desired for the growth of the enterprise business of ProManage. Marketing heads / CMO connects and prior experiences: - Deeply networked with at least 20 CMOs/Marketing heads in the city/state - with experience of selling marketing solutions that could include advertising, SaaS or other products to them in the last couple of years. - Would be beneficial to also have CEO/CFO contacts in top firms of the city that can afford solutions in the range of Rs 10-100 lakhs p.a. for buying ProManage for their companies. - Mine new sets of CMOs/Marketing heads by meeting them (virtually or in-person) and creating awareness for the Promanage product through a variety of methods that could help to convert them. - Work closely with central content/BH team to send regular communication that could be useful for CMOs in managing their online presence. Professional and Personal Attributes: - 5+ years of enterprise sales experience in a digital / SaaS / advertising organization with acquisition of large enterprises that bill tens of lakhs p.a. - Deep knowledge of enterprise acquisition and retention - through. - 3+ years of experience in digital / SaaS organizations in a collaborative role that works with marketing, content and product teams of promanage to deliver business outcomes. - Good analytical knowledge including working knowledge of large data analysis to help analyze campaign outcomes. - Should possess an innate love of data and ability to see new patterns that impact business. - Positive, initiative driven and passionate about digital marketing. - Result oriented, entrepreneurial and self-motivated. - Ambitious and flexible. - Excellent communication and presentation skills - particularly in English and spoken Hindi and 1 regional language. Other aspects: - Reporting to BH of ProManage. - Must be based out of Chennai with significant travel whenever it opens up. - Mostly working out of office - once COVID threat siezes.

Sulekha - Manager - Enterprise Sales (5-6 yrs)

Apply to 3 Sulekha.com jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Sulekha.com Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 3 Sulekha.com jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Sulekha.com Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Sulekha.com Careers, 3 Sulekha.com Jobs, July 2025  Company Page - iimjobs.com