Having +6 Years experience to provide technical support for both hardware and software issues our users encounter,Manage the configuration and operation of client-based computer operating systems,Monitor the system daily and respond immediately to security or usability concerns,Create and verify backups of data,Respond to and resolve help desk requests,Upgrade systems and processes as required for enhanced functionality and security issue resolution,Administrate infrastructure, including firewalls, databases, malware protection software and other processes,Review application logs,Install and test computer-related equipment,Manage network servers and technology tools,Monitor performance and maintain systems according to requirements,Troubleshoot issues and outages,Upgrade systems with new releases and models,Develop expertise to train staff on new technologies,Build an internal wiki with technical documentation, manuals and IT policies.

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