Description:

BUSINESS ACCOUNTABILTIES:

- Collaborates to embed Operational Excellence (OE) within Regions, Business Units and Functions by supporting the design of the OE framework and delivery of continuous improvement initiatives aligned to Business Architecture and Target Operating Model principles / standards to optimise effectiveness and efficiency of business operations.

- Establish both short and long-term (6 months 3 years) strategies and implementation plans that will enable Regions, BUs and Functions to best adopt the framework and OE culture for sustained and long term benefit;

- Define the processes and develop the organisational culture and trust to set benchmark and aspirations /stretch goals for improvement while tracking and validating all improvements and benefits (P&L, balance sheet, cost avoidance) committed in performance targets and attributed to the OE program

- Foster a sense of urgency and champion radical change that pushes for continuous improvement and automation with a focus on improving effectiveness, efficiency, quality, customer outcomes and reducing unit costs

KEY TASKS & ACCOUNTABILITIES:

- Challenge the business and identify opportunities for improving business performance with a focus on customer service and cost efficiency.

- Front-to-Back transformation, operating model redesign, including process streamlining, control improvement, cost reduction, execution of RPA, Power Apps, CX, UX and digital operations across all BU of Asia Pacific and deputise Regional Head of OpEx as needed.

- Lead, influence, diagnose and help develop recommendations to solve complex operational-specific ambiguous problems.

- Provide initiative and project input to various individuals within the Project Management, Business Architect, and business improvement communities.

- Challenge and coach the business on developing impacting business cases and making sound decision in redeployment / reinvestment of freed-up capacity

- Act as a resource across multiple initiatives to common business design and leverage cross Region / BU capabilities to achieve greater benefits.

- Supports, Leads and implements OE change programs as it relates to performance improvement

- Conduct maturity assessments and guide the business in further improvement of their operations using Operational Excellence Framework and principles.

- Promote Lean culture and mindset across Regions/ Businesses/Functions by coaching and training local resources as part of local capability building

- Manage Strategic Operations, Operations performance reporting and lead strategic operations projects implementation

- Oversee Risk, Compliance and Audit issues within Operations to ensure timely closure of gaps by business units and lead implementation of operational compliance projects as assigned