Decision Analytics Manager (Customer Centric Marketing)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people- a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

We are looking for a leader for our India Customer Centric Marketing (CCM) team to lead Patient CCM work. This leader will collaborate with our India and global leadership to define the vision and build the team to work on this heavily growing area in ZS

ZS' Business Consulting group delivers solutions to a broad spectrum of challenges. We also help our clients transform their strategies and organizations to improve their effectiveness. Our recommendations and solutions are based in rigorous research and analysis underpinned by deep expertise and thought leadership.

Job Description

- The Manager position is the precursor to the Associate Principal and Principal positions, and therefore part of the ZS leadership ladder. Every Manager leads one or more - Spaces-, i.e. business units focused either on a specific client, or a specific expertise area.

- Therefore, ZS Managers are responsible for innovation, thought leadership, relationship management, people growth and defining-running-refining their space operating model, guided closely by Principals. Managers leverage their experience to take responsibility for projects and lead client and ZS-leader relationships immediately. Managers enter ZS either as generalists across practice areas or industries, or as specialists within one area.

Responsibilities

- Partner with our leaders to drive business development and client relationships;

- Consistently lead teams to deliver quality client services and drive high-quality work products within expected timeframes and on budget;

- Demonstrate ability to quickly assimilate new knowledge while staying abreast of current business and industry trends relevant to the client's business

- Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes;

- Play a key role in development of consulting capabilities and offerings

- Direct multiple projects simultaneously, honing analytic and project management skills

- Demonstrate deep pharmaceutical industry sector knowledge and functional expertise in marketing strategy;

- Stay abreast of current business and industry trends relevant to the client's business;

- Play an active role in counseling and mentoring junior team members within ZS;

- Motivate, coach and serve as a role model for project team members;

Qualifications

- 10-14 years of work experience through consulting work or within as an industry leader (a combination of experience is preferred)

- Approximately 4-6 years of prior management consulting experience, preferably in the healthcare/pharmaceutical industry;

- Post-graduation from a top university strongly preferred, with a record of strong academic performance

- Knowledge of Patient (identified and unidentified) domain in the Pharma domain

- Focus on driving better Patient engagement and health outcomes working with Pharma companies through Patient/Consumer marketing and Patient services

- Knowledge of related data (Patient level data), systems and platforms (e.g. Data Management platform) and advanced analytics (including AI/ML techniques) using patient data

- Demonstrated experience driving revenue within existing clients;

- Characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge;

- Ability to lead a virtual team of consulting professionals across multiple projects;

- Ability to communicate clearly and effectively in oral and written form;

- Strong decision-making skills and the ability to influence others;

- Analytic problem-solving skills, with an ability both to see the big picture and delve into details;

- Excellent organization & planning skills and willingness to travel to meet client needs. Forward thinker and self-starter who thrives on new challenges, imagines solutions, and adapts quickly

- Ability to collaborate with virtual teams across multiple projects

- Strong communication skills (both verbal and written) including experience and comfort presenting concepts to executives

In addition, we seek individuals with the following :

- Desire to make a business impact for our clients

- Track record of growing and developing strong junior team members

- Personal initiative and strong work ethic

- Ability to think strategically and see the - big picture- while also getting into the details of execution

- Organization & planning skills

- Forward thinker and self-starter who thrives on new challenges and adapts quickly to learning new knowledge

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