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18/12 Ashwini Nabar
Senior Recruiter at ZS Associates India

Views:3183 Applications:936 Rec. Actions:Recruiter Actions:73

ZS Associates - Consultant - Project Management (7-10 yrs)

Gurgaon/Gurugram Job Code: 874589

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people- a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences to high-tech, financial services, travel and transportation, and beyond.

ZS's India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.


This position will be a part of a large client delivery team and is an integral part of the firm's strategy to build scalability and improve the efficiency of PMO processes. The Project Coordinator will closely work the senior leadership team and lead the execution of processes across various functions viz. Finance, SLA compliance, Training, Billing etc


Strategic activities:

- Manage PMO team to enable smooth delivery of the client engagements

- Define operational models for PMO with standard operating procedures, governance criteria, roles and responsibilities

- Provide thought leadership and innovation, advising the team on implementation

- Participate in business and strategy development

PMO activities:

- Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.)

- Manage Software Development Lifecycle (SDLC) and coordinate with the team to manage a project plan, RAID log, RTM, etc.

- Coordinate with team members to track the adherence on project processes and ensure 100% compliance on all the program SLAs

- Facilitate regular updating of project performance summaries (e.g., financials, utilization, SLA metrics)

- Oversee Program Risk Management process to ensure timely and accurate reporting of risks

- Maintain SOP documents repository and ensure timely updates and version control

- Prepare & Maintain Weekly Adhoc Task Tracking Reports

- Facilitate continuous improvement leveraging various internal or external assets in consensus with key stakeholders

- Manage onboarding/offboarding, training and team compliance

- Manage asset (client laptops/phones) record-keeping

- Manage PMO assets and be a single point of contact for the team on any queries on relevant topics

- Coordinate with key stakeholders for the timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager

Team Coordination activities:

- Coordinate regular cross-office team meetings between offshore and onshore team

- Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses

- Coordinate knowledge sharing sessions

Client Coordination:

- Follow-up with client's PMO team on any issues with the PMO tools/processes that are shared across ZS and client (e.g., ticket management system, etc.)

- Work directly with client's PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders

- Collaborate with the client's admin/support group to set up meetings & seminars


- Graduate with 7-10 years plus of experience in Project Management, or a Post Graduate in MBA with 5 years plus of experience in Project Management

- Organized and self- motivated

- Good knowledge of Project Management Processes and tools

- Proficient on MPP, MS Excel with working knowledge of PowerPoint and Word

- Good verbal and written communication, pleasing personality

- Customer-focused

- Good interpersonal skills

- Extremely high on initiative, proactive

- Prior experience of running PMO for more than 50 people preferred

- Project Management Certification like CAPM/PMP/Prince2 is preferred

- Good understanding of Lean Six Sigma principles (Green Belt certification preferred)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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