- ZS Associates (www.zsassociates.com) ZS is the world's largest firm focused exclusively on helping companies improve overall performance and grow revenue and market share, through end-to-end sales and marketing solutions - from customer insights and strategy to analytics, operations and technology. More than 5,000 ZS professionals in 22 offices worldwide draw on deep industry and domain expertise to deliver impact for clients across multiple industries

- ZS- India Capability and Expertise Centers house more than 60% of ZS people across two locations based in Pune and Gurgaon. Our teams work in conjunction with onshore colleagues to deliver our sales and marketing projects to our clients. The Centers primarily support client projects based in North America, Europe and East Asia in the areas of Business Analysis, Business Operations and Business Technology.

Business Operations Group Overview :

ZS Associates- Business Operations helps improve clients- marketing and sales functions and reduce costs. Our Operations Group helps clients design, plan, implement and manage their commercial operations processes. We also offer outsourcing solutions that operate activities more effectively and at lower cost. For processes that we manage for the client, we constantly seek opportunities to improve efficiency, quality, compliance and business value for the client.

Job Description :

- As a Business Operations Manager on the Operations Excellence team, you will focus on enhancing the operational efficiency of our project teams and client engagements. You shall play an instrumental role in institutionalizing Continuous Improvement as the way of thinking and day to day working amongst the operations group members. You will help build Process Excellence knowledge of the teams through initiatives, workshops, training programs and partnering with them to identify gaps in existing processes, create meaningful plans and roadmaps to improve their operations maturity over time and facilitate adoption of best practices across teams.

- Creating an impact through automation is a strategic priority for the firm. You will lead a team of Operations Excellence and Automation (RPA) experts to identify, design and manage Automation/ Robotic Process Automation (RPA) solutions. You are expected to be both a key thought leader and a good hands-on leader to work closely with our leadership and project teams as well as external technology partners. Automation/ RPA solutions could span from basic automations to machine learning to cognitive, depending on the need and the fit.

As a Business Operations Manager leading Automations on the Operations Excellence team, you will :

- Lead a team of Operations Excellence and Automation (RPA) experts for the firm or a strategic area/ geography

- Plan for and manage the team to ensure adequate support to the project teams and our clients

- Work with leadership to develop plans and initiatives based on key client and ZS priorities

- Define and shape our strategy and approach on automation - RPA, cognitive and AI - by working directly with senior leadership and key stakeholders in ZS

- Work across a range of client situations and projects to identify and define business case for automation and detail out solution and implementation plans.

- Lead and guide a team to successfully deliver RPA implementations right from business diagnostic and initial opportunity assessment all the way to planning and implementation across a range of operations areas.

- Bring in perspectives of advanced technologies - Robotics, Machine learning, Cognitive Computing, etc. to enhance the improvement opportunities for internal and external projects, and to support the firm leadership in determining and achieving long-term vision and goals

- Bring industry knowledge, world class capabilities, innovation and cutting-edge technology to our business and to our clients

- Enable and support project teams improve their operations maturity and processes

- Partner with the project teams to benchmark their performance on operational practices

- Develop and impart training programs on Process Excellence such as BPMS, Lean, Value Stream Mapping, etc.

- Lead major process enablement and re-engineering initiatives; Facilitate VSM workshops and improvement initiatives for internal project teams as well as for clients

- Provide thought leadership and innovation, advising internal groups and leading initiatives on robotic automations and business operations excellence

- Motivate, coach and serve as a role model for project team members

- Play an active role in office initiatives (e.g. recruiting, training, etc.)

Qualifications & skills :

Graduates with a bachelor- s/master's degree and a MBA, plus 9 to 12 years of prior experience in leading and managing teams in Robotic Automation and Operations Excellence roles. In lieu of an MBA, 13 to 15 years of relevant work experience may substitute. In addition to a strong academic record of analytic and quantitative work, typically demonstrated through consistent top marks in university, we seek individuals with the following personal skills :

- Experience in setting up Automation / RPA Center of Excellence (CoE) for a firm or division/ business unit, including managing short and long-term direction of the CoE.

- Demonstrated ability in defining automation roadmap for a firm or a large business unit within a services organization

- Extensive experience of leading a team of process excellence/ Automation (RPA)/ Lean Six Sigma experts

- Demonstrated technical capability in implementing enterprise automation products and applications such as RPA, with expertise in one or more RPA tools - Automation Anywhere, Blue Prism, Kryon, etc.

- Extensive experience and in-depth knowledge of creating business use cases, business analysis and deploying automation/ RPA.

- Expertise/ certification in project management (PMP) techniques

- Mastery of process excellence techniques / Lean Six Sigma principles (Black Belt certification is minimum)

- Extremely self-driven, consultative and well-networked with multiple functional teams in the organization

- Track record of leading major change management initiatives; Good experience in transition and project set up

- Strong people management skills with ability to engage with leadership and influence key stakeholders; Strong work ethic and personal initiative

- Structured problem solving skills; Strong communication skills with business acumen and personal impact

- Ability to work in global cross office teams

- Creative and innovative mindset with a Client service orientation

- Top tier MBA or equivalent advanced degree

- Project work experience focused on the sales and/or marketing functions is preferred. Equivalent expertise in professional services industry may be considered

- Highly analytical with strong quantitative skills

In addition, we seek individuals with the following:

- Detail Orientation

- Self-motivation

- Organization & planning skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.