Industry - Consulting
Functional Area -
Category - Consulting
Job Type - Permanent
Job Description
- ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
2. Data & Technology: Configuring and operating data and technology solutions to enable business insights, capability adoption and change management. Engaged in end-to-end tech cycles including requirements gathering, user acceptance testing and operations.
3. Process Transformation: Managing and optimizing operations, transforming processes through Intelligent Process Automation, and advising internal and external teams on ways to improve operations.
- Identify potential opportunities for process improvement in client processes (Process Evaluation, Maturity assessment and Automation & Optimization). Explore new tools, techniques, working models to improve design and improve processes
- Develop strong understanding of processes, data, tools & technology to effectively translate business to technology & vice versa and to be able to thought partner with clients to provide suitable recommendations to solve challenging business operations issues
- Define operational models for our clients with standard operating procedures, quality assurance quality checks, governance criteria, roles and responsibilities
- Lead major process enablement and transformation initiatives
- Manage & coach large teams across offices and coordinate multiple work streams to produce high-quality results
- Work on multiple client engagements, strengthening analytic, project management and business story telling skills
- Collaborate with internal ZS teams to develop new offerings for the client
- Develop deep domain expertise in the practice area
- Provide thought leadership and innovation, advising internal groups and leading initiatives on business operations excellence
- Manage client relationships to ensure long-term strategic partnerships
- Participate in business and strategy development
- Develop a good understanding of various mathematical and statistical models related to the project to enable decision making
- Excellent organizational, task and team management skills
- Strong work ethic and personal initiative
- Quantitative aptitude to solve structured and unstructured problems
- Ability to lead large engagements
- Strong verbal & written communication, interpersonal and client management skills
- Ability to work in global cross office teams
- Mastery of Lean Six Sigma principles preferred (Black Belt certification desirable)
- Creative and innovative mindset
- Client service orientation and strong business acumen
- Willingness to learn cutting edge tool and technology
- Applies operations best practices to positively influence efficiency, effectiveness and client satisfaction
- Innovative and entrepreneur mindset to develop new offerings for the clients
- Trusted problem solver and client connector
- Prior experience in any analytics/ visualization tool like Tableau, SQL, SAS, Microsoft Suite, QlikView, Python, VBA, R etc.
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