Zopper - Manager - Customer Support

We have an urgent position of Customer Support Manager in our team at our Noida office.

Zopper is currently in the business of "Life Care of Assets" and deals with Mobile/Appliances/Furniture/Lifestyle specific insurance/protection products. We work with multiple general insurance companies and co-create/co-design protection products. We are one of the largest players in this space.

In addition, we are a technology enabled digital insurance broker. We work with many insurance companies and co-create/design traditional/bite size insurance products in Life, Health and Motor domains. We are an "Insurtech" player.

For further details, visit www.zopper.com & www.bimaboss.in

Required Skillset :

- Excellent verbal and written communication skills.

- The ability to maintain calm under pressure.

- Manage and train Customer Service Team.

- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.

- Delivering a comprehensive service to enquiring customers.

- Managing a large number of incoming calls and emails.

- Keeping a record of customer interaction and details of actions taken.

- Coordinating with internal teams to provide end to end solution on customer query.