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19/03 Swetha
HR at Zoomcar

Views:833 Applications:146 Rec. Actions:Recruiter Actions:142 - Senior Leader - Operations Design (10-12 yrs)

Bangalore Job Code: 810436

 New process design: Understand the customer and design backwards, optimize for information loss/ distortion, minimize people dependency and plan measurability. Define ownership and governance.

 Existing process redesign: Identify inefficient process steps, NVAs, Wastes and redesign existing processes to improve initial metrics. Benchmark process maturity and plan for improvement.

 Process score reporting: Define and Measure composite process maturity scores and report for different regions.

Process Improvement: Plan and improve process efficiency, accuracy, reliability and compliance by driving improvements through bottom up participation, training and monitoring.

 Ops Structure design: Develop Ops structure to help meet org's goals by optimizing reporting structure, job roles & responsibilities for each role. Iterate and determine the org. structure that fits Zoom business needs

 Mentoring: Guide operation teams to follow best practices, reduce escalations, errors and standardization for scale.

What qualifies you for the role?

- 10+ years of experience as a process specialist/ lean expert / Industrial Engineer in ecommerce / logistics / hyperlocal delivery industries

- Post graduate degree in Industrial Engineering / Operations / Supply chain from a top tier college

- Knowledge of Lean methodology, Six sigma, BPR, DMAIC, 5Whys, Process mapping (Flowcharts, Swimlane diagram, VSM etc.), Process modelling, Process risk analysis and Process control systems etc.

- Experience of working in a start-up environment at a leadership position

- Proficient in Excel. VBA (Excel Macros), SQL, Process mapping tools

- Nice to have: R, Python, Minitab.

Women-friendly workplace:

Maternity and Paternity Benefits

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