Zoomcar.com - Senior Executive/Assistant Manager - Central Operations (2-4 yrs)
Roles & Responsibilities :
- Tracking key metrics to enhance customer experience by suggesting changes in the existing on- ground processes.
- Create SOPs for all the new processes and execute it on ground/support center.
- Provide visibility and updates to all stakeholders on the KPIs through reporting on weekly basis.
- Work closely with customer support team to understand pain points of customers and improve support metrics like FRT, Resolution time and CSAT.
- Manage end to end monthly invoicing for subscription & white label customers.
- Analyze customers feedback on a weekly basis and suggest changes in product/process.
- Prior experience and exposure to Multi City Operations
- Excellent communication & presentation skills