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Zoomcar.com - Associate Director - Process Excellence (8-10 yrs)
Roles and Responsibility :-
- Drive consistent and ever improving performance with respect to all key Customer Experience metrics such as NPS, Trip score, CSAT and Complaints etc.
- Identify system and process improvement opportunities to solve complex operational issues and proactively heading off negative service trends.
- Work closely with the Product/Tech teams to ensure that tools and systems are continuously enhanced.
- Understanding & utilizing resources available through internal systems, policies & procedures, striving to improve the same
Critical skill sets:-
- Process improvement
- Designing Customer retention programs
- Simplifying business processes
- Empathy towards customer issues ( with a thorough experience in service industry)
- Understanding data and analysing trends
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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