Zoomcar.com - Associate/Director - Operations/Process Excellence

- Solving complex customer service issues and proactively heading off negative service trends.

- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.

- Understanding & utilizing resources available through internal systems, policies & procedures, striving to improve the same

Critical skill sets:-

- Process improvement

- Designing Customer retention programs

- Simplifying business processes

- Empathy towards customer issues ( with a thorough experience in service industry)

- Understanding data and analysing trends