Zoomcar - Fleet/Operations Manager

Company Name: Zoomcar India Private Limited. (popularly known as Zoomcar)

Company Profile: Zoomcar is India's first and largest self-drive car rental service.

Were intensely focused on redefining urban mobility through our dynamic car sharing marketplace platform that creates a world class experience for both owners and renters. Were currently present across 25+ cities with a fleet of over 3,500+ cars across India. Please visit www.zoomcar.com for a detailed profile.

Candidate must have a minimum of at least 7-10 years of service centre experience.

- Prior experience as an insurance surveyor

- Should have thorough technical knowledge on automobile/four-wheeler

- Should have a minimum of 7 years service center experience (both on service and body shop)

- Should have knowledge of insurance claim process

- Ensure TAT is maintained to get the vehicles released from the service center and workshops

- Responsible to prepare SLAs with all required dealers

- Liaison with Service center and OEM

- Focus towards Cost, Cost-saving measures through warranty and goodwill

- Will manage a team of 3-4 members directly and will co-direct ground staff to ensure quality and TATs are maintained

- Candidate must be an Initiator and Result oriented with a bent towards people, Should be a self-starter and needs to be analytical, constantly finding improvement methods

- Frequent visit to the service center and monthly meeting with dealer needs to be done

- Mail etiquette and preparation of monthly reports and returns.

- Should have rigorous follow-up and tracker on the vehicles which have had breakdowns at out stations

- Analytical to reduce costs on each invoice

- Workshop audits by self and team members, Quality audits at sites and directing the same

- Responsible for TAT, Cost, Quality, and Process.

- The candidate will be the technical advisor to Zoomcar Karnataka Region.