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13/12 Srushti
Assistant Manager - Human Resources at Zoomcar

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Zoomcar - Associate Director - Customer Experience (10-14 yrs)

Bangalore Job Code: 1192779

Zoomcar - Associate Director - Customer Experience

Roles and Responsibilities:

- Collaborating with stakeholders like Logistics, Product, Customer Experience and Strategy.

- Driving customer experience ensuring implementation of customer friendly processes leading to higher NPS, CES CSAT across all experience zones.

- Enhancing App/web experience to ensure higher conversion at platform.

- Continuous bench-marking of social sentiments and improvement of platform experience to enhance repeat buyers.

- Customer engagement at all touch points leading to a Customer Delight.

- Drive Compliance Management through continuous Training, Learning managing Quality parameters.

- Should have managed teams of 250 plus which will include CCA, Team leaders, Asst Managers.

Required Skills:

- 10- 12 years' experience in customer service

- Excellent leadership and interpersonal skills

- Outstanding written and verbal communication skills

- Preferably from E-Commerce background

Women-friendly workplace:

Maternity and Paternity Benefits

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