Upgrade to Pro Member
Assistant Manager - Human Resources at Zoomcar
Views:2313 Applications:581 Rec. Actions:Recruiter Actions:151
Zoomcar - Associate Director - Customer Experience (10-14 yrs)
Zoomcar - Associate Director - Customer Experience
Roles and Responsibilities:
- Collaborating with stakeholders like Logistics, Product, Customer Experience and Strategy.
- Driving customer experience ensuring implementation of customer friendly processes leading to higher NPS, CES CSAT across all experience zones.
- Enhancing App/web experience to ensure higher conversion at platform.
- Continuous bench-marking of social sentiments and improvement of platform experience to enhance repeat buyers.
- Customer engagement at all touch points leading to a Customer Delight.
- Drive Compliance Management through continuous Training, Learning managing Quality parameters.
- Should have managed teams of 250 plus which will include CCA, Team leaders, Asst Managers.
Required Skills:
- 10- 12 years' experience in customer service
- Excellent leadership and interpersonal skills
- Outstanding written and verbal communication skills
- Preferably from E-Commerce background
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
