Assistant Manager - Human Resources at Zoomcar
Views:1535 Applications:374 Rec. Actions:Recruiter Actions:113
Zoomcar - Associate Director - Customer Experience (10-14 yrs)
Zoomcar - Associate Director - Customer Experience
Roles and Responsibilities:
- Collaborating with stakeholders like Logistics, Product, Customer Experience and Strategy.
- Driving customer experience ensuring implementation of customer friendly processes leading to higher NPS, CES CSAT across all experience zones.
- Enhancing App/web experience to ensure higher conversion at platform.
- Continuous bench-marking of social sentiments and improvement of platform experience to enhance repeat buyers.
- Customer engagement at all touch points leading to a Customer Delight.
- Drive Compliance Management through continuous Training, Learning managing Quality parameters.
- Should have managed teams of 250 plus which will include CCA, Team leaders, Asst Managers.
- 10- 12 years' experience in customer service
- Excellent leadership and interpersonal skills
- Outstanding written and verbal communication skills
- Preferably from E-Commerce background