Zoo Media - Account Manager

Strategic :

- Receive medium - large client briefs and decode them with the team

- Review client briefs received & decoded by Associate Managers and Sr. Executives

Communication & Coordination :

- Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship, understand client's strategic / growth plans and identify upsell opportunities

- Daily communication with clients to provide updates and collect feedback

- Ensure timely and prompt action (by the team) basis client feedback

- Ensure timely and proactive response to client emails (by self and by team)

- Review accuracy and completeness of information to be shared with functional teams

- Coordinate with functional teams to ensure timely, accurate and complete delivery of client work

Account Management :

- Brainstorm with relevant teams for client pitches and execution of briefs

- Ensure accurate referencing and industry benchmarking by the team

- Review all postings going on social media platforms

- Attend shoots and music recordings

- Vendor management for outsourced work

- Maintain and create campaign cost sheets

- Review and share weekly JSRs with clients

- Client on-boarding

- Review & vet presentations created (by the team) for client meetings, internal management meetings and case studies

- Pitch new concepts to existing clients, based on specifically identified needs of the client

- Industry benchmarking basis the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

Reports :

- Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation

- Review reports created for social media and brand analysis

Finance :

- Raise all financial paperwork to clients and review those raised by vendors

- Calculate BCMA accurately

- Regular follow up with the client for due payment and ensure it's release by the due date

- Review all financial trackers and update the Associate Account Director on the same. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency

Team :

- Organize weekly team meetings to track work progress and provide feedback to the team as a whole

- Organize regular one-on-one discussion (with team members) to provide and collect individual feedback

- Hire capable, independent resources that can understand, communicate and execute client briefs accurately

- Create a team culture of research and self-development

- Build more capable teams by mentoring and guiding them to find solutions proactively - on the client-side as well as internally

- Work with the L&D team to structure training programs that directly impact work quality along with specific competencies