Key Account Manager at New Way Staffing Solutions Pvt. Ltd.
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Zonal Sales Manager - Prepaid SIM - Telecom (7-10 yrs)
Purpose of the Job :
To formulate & ensure implementation of effective & efficient acquisition strategies for the B2C business in a defined territory (zone), so as to enhancing the leadership position.
1. Building channel productivity
2. Increase distribution spread
3. Managing customer relationships to minimize churn
4. Managing team performance and motivation in a highly competitive market
5. Increase net additions and acquisition rental revenue
6. Managing workforce to leverage opportunities for cross-selling of different products
7. To ensure customer Satisfaction by keeping a check on complaints/ wrong commitments by team/ enquires etc
Major Challenges :
1. Maintaining high revenues and profits despite lower call charges
2. 100% + penetrated market.
3. Maintaining a good level of employee engagement
4. Ensuring customer satisfaction through proper handling of customer service team, and through training of sales professionals on sensitivity to customer needs
5. Channel partners ROI
6. Managing customer relationship in the face of increasing competition
Decision level :
Prime: Final Decision Making authority, accountable to the Management
1) Creation of B2C sales strategies
2) Management of the processes and systems to be used in the zone
Demonstrate (Key competencies) :
- Teamwork and collaboration
- Analytical and problems Solving abilities
- Execution of Strategies
- Leadership qualities
- Results orientation
- Networking and inter-personal skills
- Consulting, Facilitation and Selling skills
Educational Level :
Must have: Tier I/II MBA / PGDBM /Engg grad (BE/ BTech)
Working Experience :
Must have :
7+ yrs experience
- Experience of managing distribution, retail, and key account handling is a must.
Salary: Upto 16 LPA
Age : 36 Max
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