Zonal Retail Manager - Telecom

Manage retail channels (Company owned stores and Franchisee Owned ) and grow customer and revenue market share.

Key purpose of the role includes :

- Increasing footfall, conversion-to-customers and sales / footfall at the retail channels

- Increasing profitability through innovative sales and revenue maximization programs

- Enhance customer experience across all retail outlets

Sales :

- Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at stores,

- Facilitate roll-out of retail outlets - Stores, (incl. selection of partners, location etc.)

- Ensure and monitor quality of acquisition through the retail channel

Revenue :

- Achieve revenue targets at stores

Profitability :

- Assist Store in-charges, channel partners manage key operating costs - store operating cost, people cost etc.

Customer Service :

- Manage churn and achieve customer satisfaction for walk-in customers at retail outlets

Marketing :

- Work with Marketing Team to recommend marketing, branding and promotion activities

People :

- Oversee store in-charges

- Keep employee retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same

Local Candidates preferred : Bangalore

Candidates from Telecom background preffered