Zonal Operations Manager - Telecom/ISP

Looking for a exciting career opportunity!! Kindly refer to the the job description mentioned below and revert at the earliest.

Title: Zonal Operations Manager

Required Experience: In to Operations & Maintenance

Location: Hyderabad

Education: Any Graduate / Management

- Complete Responsibility of monitoring and driving Operations SLA at Zonal Level

- Ensure implementation of operational policies and procedures at Zonal Level.

- Monitor performance of branches and ensure high productivity levels.

- Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.

- Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans.

- Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation.

- Monitor and track implementation of BONU and BONT for existing network and customers.

- Support rollout of new platforms like GPON (Gigabit Passive Optical Network)

- Provide support to community Projects in respective zone

- Provide support to corporate customers in respective zone

- Work in supporting all end-to-end customer care processes and procedures with a view to increase customer retention.

- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.

- Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs.

- Ensure timely execution of special projects/ up-gradation assignments.

- Establish measure of performance and monitor performance of Operations staff.

Eligibility:

1. Candidate from Telecom / ISP industry

2. Consistency in employment

3. Min 8 yrs of experience in operations & maintenance with sound technical background.

Talent Acquisition Team