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18/07 Siva
Business Head at USS

Views:3413 Applications:437 Rec. Actions:Recruiter Actions:0

Zonal Operations Head - Logistics/Transportation (10-25 yrs)

Chennai Job Code: 1126745

Zonal Operations Head


Job Objective : Drive and implement the strategy set for the CPR division to ensure "Best-in-Class" warehousing / transportation services are in place as 'Customer satisfaction' being one of the primary goals of long-term business objectives.


Key Responsibilities :

Operations :

- Drive zonal operations through the KPIs defined for both outbound and inbound operations

- Govern relationships/agreements with external partners/vendors to ensure operations are fully integrated; facilitate continuous improvement through KPIs defined to measure performance

- Liaise and coordinate between different divisions necessary to perform operational duties and aid business development

- Keep a track of Planned v/s Actual on operational metrics, carry out conduction of appropriate capacity planning of warehouse space

- Ensure compliance to health and safety policies, standards and procedures, including appropriate training of staff at all levels

- Govern centralised transportation operations that acts as a service provider to all business/operations, drive cost efficiencies in transport planning operations ensuring optimum utilization of vehicles

- Support Business Head in setting up an operationalization of new warehousing facility, ensure proper deployment of workforce

- Administer risk management programs to ensure continuity of supply in emergency scenarios

- Ensure appropriate process controls and documentation are in place for all warehouse activities, address non-compliance through corrective actions

- Drive process excellence through operational efficiency and productivity with the use of best-in-class technology

- Oversee smooth flow of receivables and ensure outstanding collection is within the agreed credit period with all customers

Customer Management :

- Develop and maintain key customer relationships to ensure business continuity

- Ensure implementation/execution of operational services is in line with customer expectations and needs

- Leverage statistical data on utilization, growth and profitability of the assigned regional and strategic accounts

- Identify potential business opportunities with existing/new accounts, provide team with guidance & support to expand coverage

People Management :

- Design and implement staffing strategies to ensure work force is flexible and can respond to variations in workflow

- Prepare team development and succession plan for all levels in their reporting structure

- Monitor key parameters on productivity, attrition rates and make necessary improvements

- Drive capability building/ upskilling of employees in the division, ensure latest and required training programs are conducted and attended by the team

KPI Key Performance Indicators :

Business Results :

- Encirclement Gross Margin

- PBT

- Safety and security score

Operational Excellence :

- Digitization _ Index > 80%

- CSAT

- SLA Achievement

- Debit Note Recovery

Leadership Development :

- Operations Training Program

Qualification : Master's degree in any field, good experience in supply chain industry

Experience :

- Strong understanding of business and commercial transactions

- Dealing with mid and large complex accounts across assigned geographies

- Well-rounded interpersonal skills and negotiation skills with the ability to communicate in a clear, concise, and cogent manner

- Quick thinking, with the ability to interface effectively with internal and external senior management, solving problems on a real-time basis

- Ability to manage multiple workloads and projects simultaneously Comfortable in dealing with ambiguities.

- Confidence to make recommendations for business development, process improvement

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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