Zonal Operations Head
Job Objective : Drive and implement the strategy set for the CPR division to ensure "Best-in-Class" warehousing / transportation services are in place as 'Customer satisfaction' being one of the primary goals of long-term business objectives.
- Leverage statistical data on utilization, growth and profitability of the assigned regional and strategic accounts
- Identify potential business opportunities with existing/new accounts, provide team with guidance & support to expand coverage
People Management :
- Design and implement staffing strategies to ensure work force is flexible and can respond to variations in workflow
- Prepare team development and succession plan for all levels in their reporting structure
- Monitor key parameters on productivity, attrition rates and make necessary improvements
- Drive capability building/ upskilling of employees in the division, ensure latest and required training programs are conducted and attended by the team
KPI Key Performance Indicators :
Business Results :
- Encirclement Gross Margin
- PBT
- Safety and security score
Operational Excellence :
- Digitization _ Index > 80%
- CSAT
- SLA Achievement
- Debit Note Recovery
Leadership Development :
- Operations Training Program
Qualification : Master's degree in any field, good experience in supply chain industry
Experience :
- Strong understanding of business and commercial transactions
- Dealing with mid and large complex accounts across assigned geographies
- Well-rounded interpersonal skills and negotiation skills with the ability to communicate in a clear, concise, and cogent manner
- Quick thinking, with the ability to interface effectively with internal and external senior management, solving problems on a real-time basis
- Ability to manage multiple workloads and projects simultaneously Comfortable in dealing with ambiguities.
- Confidence to make recommendations for business development, process improvement
Didn’t find the job appropriate? Report this Job