Zonal Operational Head

OPERATIONS:

- Drive zonal operations through the KPIs defined for both outbound and inbound operations

- Govern relationships/agreements with external partners/vendors to ensure operations are fully integrated; facilitate continuous improvement through KPIs defined to measure performance

- Liaise and coordinate between different divisions necessary to perform operational duties and aid business development

- Keep a track of Planned v/s Actual on operational metrics, carry out conduction of appropriate capacity planning of warehouse space

- Ensure compliance to health and safety policies, standards and procedures, including appropriate training of staff at all levels

- Govern centralized transportation operations that acts as a service provider to all business/operations, drive cost efficiencies in transport planning operations ensuring optimum utilization of vehicles

- Support Business Head in setting up an operationalization of new warehousing facility, ensure proper deployment of workforce

- Administer risk management programs to ensure continuity of supply in emergency scenarios

- Ensure appropriate process controls and documentation are in place for all warehouse activities, address non-compliance through corrective actions

- Drive process excellence through operational efficiency and productivity with the use of best-in-class technology

- Oversee smooth flow of receivables and ensure outstanding collection is within the agreed credit period with all customers

CUSTOMER MANAGEMENT:

- Develop and maintain key customer relationships to ensure business continuity

Ensure implementation/execution of operational services is in line with customer expectations and needs

- Leverage statistical data on utilization, growth and profitability of the assigned regional and strategic accounts

- Identify potential business opportunities with existing/new accounts, provide team with guidance & support to expand coverage

PEOPLE MANAGEMENT:

- Design and implement staffing strategies to ensure work force is flexible and can respond to variations in workflow

- Prepare team development and succession plan for all levels in their reporting structure

- Monitor key parameters on productivity, attrition rates and make necessary improvements

- Drive capability building/ upskilling of employees in the division, ensure latest and required training programs are conducted and attended by the team

KPI; Key Performance Indicators:

BUSINESS RESULT:

- Encirclement Gross Margin

- PBT

- Safety and security score

OPERATIONAL EXCELLENCE:

- Digitization Index > 80%

- CSAT

- SLA Achievement

- Debit Note Recovery

LEADERSHIP DEVELOPMENT: Operations Training Program

QUALIFICATION: Master's degree in any field, good experience in supply chain industry

EXPERIENCE:

- At least 12+ years of experience

- Strong understanding of business and commercial transactions

- Dealing with mid and large complex accounts across assigned geographies

- Well-rounded interpersonal skills and negotiation skills with the ability to communicate in a clear, concise, and cogent manner

- Quick thinking, with the ability to interface effectively with internal and external senior management, solving problems on a real-time basis

- Ability to manage multiple workloads and projects simultaneously Comfortable in dealing with ambiguities.

- Confidence to make recommendations for business development, process improvement

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