Zonal Manager - Unsecured SME - Debt Management Services

Zonal Manager (Unsecured SME)

- To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.

- Meeting the Target on Cost of Debt Management Services.

- Ensuring meeting PI Targets within cost limit specified.

- Ensuring legal guidelines are complied for entire Debt Management Services structure in letter and sprits.

- Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.

- Ensure adherence to the Code of Conduct.

- Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

- Keeping the write off per cent within risk pricing.

- Control portfolio in terms of bucket flows.

- Handle customer issues escalations.

- Feed back on credit policy based on market conditions.

- Approve waivers on PI as per delegation matrix.

- Ensuring documented feedback and action taken on all cases in soft buckets.

- Ensuring adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise.

- Manage and put support mechanism for legal / police issues.

- Ensuring audit queries are complied with, ensuring corrective and preventive action.

- Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers.

- Recruitment of Debt Management Services officers / area managers.

- Constant evaluation of Debt Management Services officers/area managers