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16/12 Amritpal Kaur
Executive search professional at Strategic Talent Partner

Views:175 Applications:41 Rec. Actions:Recruiter Actions:31

Zonal Manager - Sales & Client Servicing - eCommerce (5-12 yrs)

Coimbatore/Tamil Nadu Job Code: 1194537

This is a P&L position that involves servicing of existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives. Goals:

1. Grow the business in terms of topline & bottom-line for the Zone

2. Develop & execute annual operating plan - revenue & cost planning and forecasting

3. Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

4. Ensure timely delivery of services to clients

5. Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

6. Setup a system that delivers high customer retention

7. Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Skill Sets:

1. Data analytic

2. Customer focus & service orientation

3. IT savvy & process orientation

Experience: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry, Minimum experience of 5+ years in managing a large team size of 100+ people

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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