Zonal Manager - Sales - BFSI/Telecom

Job Summary:

- This is a P&L Leadership position that involves servicing of existing customers by offering them a world- class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Goals:

- Grow the business in terms of top-line & bottom-line for the Zone

- Develop & execute annual operating plan - revenue & cost planning and forecasting

- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

- Ensure timely delivery of services to clients

- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

- Setup a system that delivers high customer retention

- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Skill Sets:

1. Data analytic

2. Customer focus & service orientation

3. IT savvy & process orientation

Experience:

- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce /FMCG/ Consumer Durables/ Service industry

- Minimum experience of 4+ years in managing a large team