We have urgent opening for one of leading telecom company This role will manage Franchisee Retail Managers and drive the retail business through franchise Sales & Operations mix Purpose of the Job : This role will responsible for managing operations and expansion of Retail store &amp; ensure they deliver a best in class experience. This role will liaison with Circles, marketing &amp; CS to ensure that stores receive the requisite support, while complying totally with defined guidelines. The role will manage 4-6 FRMs and around 45-60 channel partners. The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given market. Deliverables Strategic: - Postpaid growth in the given market - Improved &amp; adequate infrastructure - Drive customer centricity among all stores to ensure best service - Improvement in NPS Infrastructure: - Expansion of Retail store as per the location strategy - New stores productivity as per the guidelines - Ensure all new franchisees partners are aligned &amp; imbibe serve to sell as way of life Business: - Drive Postpaid growth &amp; profitability - Significant QOQ improvement in postpaid sales numbers as per the expected growth. - Drive all LOBs through franchise Stores - Drive the relevant focus products at all times. - Monitor performance at store level and put into action plans of improvement - Local area catchment programs in conjunction with Circle marketing team - Quality of sales focus reduction in decay, HRP%, data attach &amp; same store growth Store Operations: - Management of all vendor &amp; partner relationships - Maximize efficiency of Circle support processes to ensure error free retail operations - Ensuring total compliance with all defined processes &amp; systems - Identification of issues &amp; areas of improvement based on on-going analysis of KPIs People Development / Team Management: - 100% trained &amp; certified team of FRMs &amp; Store staff. - Hire and train good quality store managers for stores. - Ensure deployment of national training initiatives; supplement through local inputs Customer Experience: - Drive Zero faults &amp; failures - Reduction in complaints from the customers - Drive Zero PNP from partners - Responsibility for delivery of agreed service KPIs - Identify areas of improvement &amp; ensure implementation of programs in its true spirit Challenges: - Resolution of conflicting directions between service &amp; sales process/ manpower attrition/ managing franchisee/ delivery of profitability/ geographical spread of operations

Mumbai

Zonal Manager - Franchise Retail - Telecom 

Zonal Manager - Franchise Retail - Telecom  ,Job Description for Zonal Manager - Franchise Retail - Telecom  in New Way Staffing in  Mumbai for (6-10) years of experience. Apply Now!

Job Description for Zonal Manager - Franchise Retail - Telecom  in New Way Staffing in  Mumbai for (6-10) years of experience. Apply Now!