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HR Manager at Myndtree Business Services Pvt. Ltd
Views:707 Applications:281 Rec. Actions:Recruiter Actions:4
Zonal Manager - eCommerce/FMCG (5-10 yrs)
The Role
- End-to-End ownership of operations of the city. Hire, monitor and manage a two-tier team of Area Ops Managers and Loan managers.
- Owning and delivering targets for key operating metrics - Efficiency, Productivity, fulfillment %
- Single point of contact between the ground operations team and the central team. He or she will have to coordinate with multiple stakeholders to solve real-time escalations on ground
- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence
- Ability to evaluate and hire key resources within his/her team
- Training and mentoring team members on a regular basis and give them pointed feedback
- Transaction audits with detailed performance measurement and providing feedback for improvement to team members
- Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment
Skills:
- Drive and Rigor
- Local Language proficiency
- Highly aggressive (Restless)
- Tactical as well as Long term problem solver
Persona
- 5 years of experience in handling ground ops and a large span
- Should have executed in a cross functional environment
- Should have worked in any of the Top 5 e commerce/FMCG companies in India
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