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06/01 Roopneet Kaur
Assistant Manager at Mancer

Views:581 Applications:67 Rec. Actions:Recruiter Actions:17

Zonal Manager - Client Servicing - BFSI/Telecom/eCommerce (5-10 yrs)

Mumbai Job Code: 782070

Job Title / Designation: Zonal Manager - Client Servicing

Location: Mumbai

Reporting To: Senior Vice President - Client Servicing

Job Summary:

This is a P&L position that involves servicing of existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Goals:

1. Grow the business in terms of top line & bottom-line for the Zone

2. Develop & execute annual operating plan - revenue & cost planning and forecasting

3. Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

4. Ensure timely delivery of services to clients

5. Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

6. Setup a system that delivers high customer retention

7. Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Skill Sets:

1. Data analytics

2. Customer focus & service orientation

3. IT savvy & process orientation

Experience:

- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry

- Minimum experience of 5+ years in managing a large team size of 100+ people

Qualifications: MBA or equivalent 


Required Skills:

- Excellent verbal and written communication and presentation skills

- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership

- Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team

- Able to build credible relationships with influencing ability

- Must have team handling experience of more than 5 years

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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