Zonal Head/State Head

Hiring for one of the leading Service based large Multi national (Confidential opening)

Job Profile : State Head/Zonal Head

Experience : 10 to 16 years

Location : Bangalore

Job Summary :

- To assume P&L responsibility for Zonal operations and ensure effective service delivery and functioning of the associated branches by managing sales, profitability, recruitment & retention, PI, collections, etc.;

- Ensure delivery of high-quality service to customers in accordance with company polices; Harmonious industrial relations supported by ER team;

- Effective partner relationships;

- Adherence to all legal and statutory compliances

Job Responsibilities and Accountabilities :

Area of Responsibility % time spent Performance:

Metrics:

Business Performance 30% - Profitability %

- Develop strategy and plan to ensure achievement of hub - Collection% sales, profitability, recruitment & retention, PI, collections - Price Increase targets %

- Accountable for growth and retention of Key and Core - Revenue Accounts growth %

- Develop mechanism and monitor achievement of better price increase, collections, and receivables

- Monitor and control expenditure and overheads

- Ensure maintenance and consolidation of accounts of all Branches

- Oversee financial budget and audit of Branches in the Zone.

- Ensure timely and accurate reporting of metrics

Operations Management 25% - Budget

- Directly accountable for planning and organizing Zone Adherence operations

Job Description:

- Supervise, co-ordinate and monitor all functions within the - Cost as % of Zone - Field Sales, HR, Finance, Procurement, Revenue administratively as per defined budget requirements

- Establish quality parameters in consultation with the Quality Manager to maintain consistently high quality service levels

- Manage all escalations and establish a robust exception and crisis management mechanism

- Ensure implementation of company policies and adherence to statutory compliances

- Support and facilitate implementation of corporate projects

Client Relationship Management 25% - Client

- Strive to understand customer's needs and deliver the Retention % right/customized solutions

- Develop and maintain Brand equity by retaining and building prestigious clients

- Build effective customer relationships, ensure customer satisfaction and promote company's image

- Coordinate all surveys and client requested security audits

Leadership & IR 10% - Plan Vs Actual

With support from Hub HR and ER Team: Recruitment

- Develop manpower budget & plans as per hub requirements - Attrition %

- Ensure recruitment of adequate number of quality direct and indirect manpower as per provisions of manpower budget

- Monitor IR & discipline situation continuously and ensure harmonious employee relation by devising and implementing suitable mechanisms

- Ensure speedy redressal of grievances

- Ensure effective development of Direct & Indirect Staff and implementation of HR policies & Training programs

Partner Management 5%

With support from Admin team :

- Manage and strengthen partner relationship to enable collaboration and achievement of common goals

- Negotiate high value contracts and strategic/sensitive partner accounts

- Liaison with senior Government stakeholders to shape policies, requirements etc.

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