Zonal Head - Retail Operations - Premium Retail Brand

- Manage and deliver the KPIs - Sales, Shrinkage, Commerciality, Customer Service, Standards

- You understand the budget process and how you can impact on the overall store profitability.

- You set targets for your team

- You communicate the plans to your teams and ensure their understanding.

- You understand weekly reports and how to take action after reviewing the information

- You actively identify and can provide evidence of improving your sales figures to drive the business forward by applying vision and flair in line with seasonal changes/newlines

- Provide feedback to HO to influence/enhance ranges for the following year

- You effectively execute stock exit plans

- Working with the BD team to assist and help finalise the property for New Store Opening.

Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.

Competencies & Traits

- Influencing Skills

- Problem Solving & Decision Making

- Planning & Organizing

- Project Management with Collaboration and Inclusion

- Communication Skills

- Extroversion & Approachability

- Leadership

- Financial & Business Acumen

- Customer Obsession

- Assertiveness

- Self Motivated & Resilient

- Managing Pressure & Setbacks