Zonal Head South Operations

Responsible for the overall operations, PnL, security, and assistance in BD & Sales for the Zone assigned to maximize customer satisfaction and profitability.

Key Responsibilities :

STRATEGIC :

- Chart out strategy for the Zone in consultation with the senior management and manage effective execution of the same

- Understand the market trends and provide inputs to the management on value proposition and offerings to prospective clients

- Guide and lead Area Managers for effective operations and profitability of business in the Area

- Ensure clear definition of scope, goals, deliverables, project tasks, resource requirements and SLAs for all support functions

- Coordinate with Business Development Managers for market penetration, acquiring potential business and closing the deals

- Maintain good relationships with the clients in the Zone

- Manage effective operations functioning in the Zone as per laid down norms for Operations (Route planning, TAT's etc.)

- Ensure compliance and adherence to agreed SLAs with clients

- Ensure thorough resolutions of shortages in the Zone and strategize to minimize shortage cases

- Ensure adherence and implementation of standardized operating procedures in the Zone

- Ensue profitability of the zones and business development in all the Areas

- Ensure minimum risk and security leakages in the Zone; work towards making the assigned Zone secure and free of risk-based losses

OPERATIONAL :

- Facilitate analysis and innovative solutioning to operational issues in the Zone for e.g. suggesting expansion, resource re-distribution, technological intervention etc.

- Ensure thorough monitoring and control over the zonal operations to minimize penalties in the Zone

- Monitor performance of the zone on a regular basis and take decisions in the interest of the zone's performance in consultation with senior management

- Drive & encourage performance oriented culture in the Zone towards achievement of strategic goals

- Coordinate with BD & Sales team to ensure resolution of service delivery related challenges in the Zone

- Ensure good infrastructure and safety of the all the branch and its personnel in the Zone

- Coordinate with HR and ensure effective people management, training and development, and retention of the employees in the Zone

- Ensure preparation of periodic reports and MIS on Zone performance along with analysis and share with respective stakeholders; builds strategy to manage the same

- Liaise with local regulatory authorities for fulfilling statutory requirements related to Zone

- Set, monitor and give inputs regarding benchmarks, performance criteria and process improvements

FINANCIAL:

- Manage PnL responsibility of the Zone; delivery AOP as budgeted; mange budget, resource allocation and schedules

- Manage the Zone operations profitably and meet EBITA targets

CUSTOMER :

- Participate in customer meetings (retail/MSP) on case to case basis with sales team on service delivery satisfaction, SLA fulfilment and unjustified penalties

- Participate in meetings for potential business deal with Business Development team

QUALIFICATION :

Graduation : Any specialization

Post Graduation : MBA/PGDM in Operations or similar

EXPERIENCE : 10 -15 years of relevant experience (depending upon scale of Zone) in operations of retail / logistics / cash management etc. equivalent to managing a state

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