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HR Consultant at hCapital Business Consulting Private Limited
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Zonal Head - Operations - FinTech Startup (8-15 yrs)
The Role
1. End-to-End ownership of operations of the Complete Zone. Hire, monitor and manage a team of Sales and Operations Leaders of the Cities within their Respective Zone
2. Responsible for Driving synergies between Sales and Operations. One team One Voice
3. Owning and delivering targets for key operating metrics- Efficiency, Productivity, fulfillment %
4. Point of contact between the ground operations team and the central team. He or she will have to coordinate with multiple stakeholders to solve real-time escalations on ground
5. Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence
6. Training and mentoring team members on a regular basis and give them pointed feedback
7. Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment
Skills :
1. Conflict management skills
2. Process-oriented
3. Highly aggressive (Restless)
4. Tactical as well as Long term problem solver
5. Team management skills
Persona :
- 8 years of experience in handling ground ops and a large span
- Should have executed in a cross-functional environment
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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