Assistant Manager - HR at Krishna Placement Services
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Zonal Credit Manager - Affordable Home Loan (2-8 yrs)
- Analyzing portfolio performance through Loss Metrics, Bounce Vintage Charts, Industry Analysis, Hind sighting.
- Served as a part of team preparing automated banking underwriting model.
- Enhancing efficiency & effectiveness of credit appraisal process through streamlining of workflow and automation of key parts of the process.
- Supervising approval of projects and sanctioning credits after appraising solvency status & verifying documents; assessing risks in the business process and identifying adequate action/control for mitigation through risk assessment process.
Training & Development:
- Imparted training to credit team members on policies & process.
- Leading & monitoring performance of underwriters for maintaining excellence in service operations.
- Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals.
- Developed & executed policies for automated small ticket size business loan
Customer Relationship Management:
- Initiating and sustaining efforts for improving customer satisfaction scores through regular relationship calls & providing regular update on change/new policies to employees.
- Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience.
- Involved in analyzing competitive position and prevalent industry trend; conducting SWOT analysis of business entity.
- Investigating all available sources of credit & financial information; analyzing financial statements & related material.
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