Zonal Collections Head - BFSI

Head of collections

Key Responsibilities :

Soft Collections Management and Target Stratagem :

- Responsible for Collections Phase and deliver the targeted performance and costs

- Actively participating in desigining & implementation of SOFT collection process & compliances

- In line with the requirement with the cooridnation of process desk

- Ensure the business needs of Awarness Calling / Welcome calling / SMS activities / Call centre activities are met for controlling front end delinquency flow & field coordination across the buckets

- Identification of early bucket frauds / skips / tough cases and referring to RCU for actions

- Ensuring Portfolio reviews of FC collection Soft staff, Soft collection Agencies. Publishing of monthly performance of channels with the help of ACM's

- Develop low cost collecitons Model and Minimise cost of collections

- Giving triggers to management in terms of risk / skip analysis of various business segments / regions etc through analysis of specific portfolio

Project Management & Collections Strategy :

- Define & Design various process for soft collections to improve performance matrix across soft collections buckets

- Optimization of Cost of Collections

- Adhoc & time to time designing of new Collections contests based on the month, region, etc.

- Giving triggers to management in terms of risk analysis of various business segments / regions etc through analysis of specific portfolio

Supervision of Collection Module & development of the same :

- To ensure the usage of collection module at branches to the fullest

- To ensure training of collection module to end users

- To collect the requirements from branches for enhancing the collection module and to analyse the same at regular intervals

- To ensure the working of Help Desk at HO and timely resolution of end user's problems