Talent Acquisition Professional at Scrabble
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Zonal Collection Manager (12-20 yrs)
We are looking for an experienced Zonal Collection Manager to lead and oversee our collection operations in the North/South region. The successful candidate will be responsible for managing a team of collection executives, strategizing and implementing collection strategies, and ensuring timely recovery of overdue loan payments. The Zonal Collection Manager will play a crucial role in minimizing non-performing assets (NPAs) and ensuring the financial health of the company.
- Develop and implement effective collection strategies to maximize loan recovery while maintaining customer relationships.
- Lead, mentor, and manage a team of collection executives, providing guidance, training, and performance feedback.
- Monitor and analyze collection data to identify trends, issues, and areas for improvement.
- Establish and maintain relationships with external agencies and vendors for legal and recovery services.
- Review and approve settlement offers and negotiate payment arrangements with delinquent customers.
- Ensure compliance with all regulatory and legal requirements related to loan collections.
- Prepare and present regular reports on collection performance and key metrics to senior management.
- Collaborate with other departments, such as credit, risk management, and customer service, to develop strategies that reduce delinquency rates.
- Manage and allocate collection resources efficiently to achieve targets and meet company objectives.
- Develop and implement training programs to enhance the skills and knowledge of the collection team.