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Resource Executive at Global Consultancy and management Services
Views:3737 Applications:140 Rec. Actions:Recruiter Actions:72
Zonal Business Head - Telecom (7-15 yrs)
Role Purpose :
Directing branch operations to deliver sales and revenue targets
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations on an ongoing basis
Essence of Role- Key Accountabilities :
Sales :
- Achieve targeted net adds for all products (voice prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch
- Achieve channel infrastructure enhancement targets
Revenue :
- Achieve branch revenue target across all products and channels
Customer Service :
- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch
People :
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, Sales)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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