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Consultant at Global Consultancy Management Services
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Zonal Business Head - Telecom (4-12 yrs)
Role Purpose:
Directing branch operations to deliver sales and revenue targets
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations on an ongoing basis
Sales :
- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels
(Distribution, Retail) in the branch :
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores etc
Revenue :
- Achieve branch revenue target - across all products and channels
Customer Service :
- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch
People :
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, Sales)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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