Role Overview:

We, at Zolo, are looking for Program Manager, who can take complete ownership of driving business and operating efficiencies for the designated clusters in the city. The ideal candidate should have 2-4 years of experience in core operations/general management roles in relevant industries - hospi-tality, retail, multi-site operations, logistics, supply chain, etc. He/she should have good problem solving and analytical abilities and come from a top tier college with excellent academic scores.

About ZoloStays:

- ZoloStays is a India's leading and fastest growing provider of managed co-living spaces which are fun, flexible and functional. We are Series-B funded by Nexus Venture Partners, IDFC Alternatives and Mirae Asset and valued at ~USD 100 mn in the last round. With an aim to provide a completely hassle-free long term living experience to working professionals as well as students, our living spaces offer a wide range of basic and luxury living amenities. Our managed living solutions are looking to elevate the traditional paying guest accommodations / hostels, and offer beautiful living experience. Our biggest USP comes from a vibrant resident community, omni channel platform, top notch services such as hygienic and healthy food, furnished rooms, daily housekeeping, seamless internet facilities, hi-tech security and more - all enabled by technology.

- We are currently present in 9 cities (Bangalore, Chennai, Pune, Mumbai, Hyderabad, Gurgaon, Noida, Kota and Coimbatore) with over 20,000 live beds and fast expanding within these geographies as well as to other cities. Founded by alumni of IIM, IIT, AIIMS, ISB, we are currently a team size of 1,000+ and expanding aggressively.

About the Role / Responsibilities:

The role of the Program Manager would encompass the following:

- Work closely with the COO on continuous improvement of business metrics

- Identify the data collection needs to evaluate and analyze appropriate operations metrics

- Set up the right data collection processes by defining the right systems/tools

- Analyze the collected data through various analytical tools

- Synthesize analysis findings to drive insights for appropriate business actions

- Make recommendations for business change to move the metrics in the right direction and support strategic decision making

- Define the relevant business processes/initiatives to bring about the change

- Drive execution of initiatives / new business processes through program management with the functional/locational teams

- Facilitate problem-solving sessions with teams across the organization with data and insights

KPIs for the role would be the following:

- Availability of business metrics in dynamic form for business assessment

- Availability of right data across operations teams in the organization for analysis and action

- Level of insights driven from the analytics/data support

- Effectiveness in defining the right initiatives and new business processes

- Effective program management of operational improvement programs with business teams

- Level of change management instituted in the organization through data insights and execution

Desired Experience / Background:

Key Skill Sets:

- Strong quantitative skills such as statistics and data analysis

- GeneAsking the right questions, gather right data and do the right analysis

- Soarting insights from data analysis

- Defining components of large multi-functional projects, structuring initiatives

- Ability to work with teams, drive projects with diverse functional teams

- Good presentation and communication skills

- Self-starter, strong initiative & leadership

- Expertise with analytical/statistical tools like advanced command over MS-excel, Google forms, other analytics / PM tools like MS-projects, Tableau, etc

Prior Experience: Candidates with 2-4 years of experience in consulting, program management and business analytics preferred.

Educational Background: MBA from a Tier-I institute, Graduate from a reputed institute

Languages: English is mandatory and fluency in Hindi is a plus.

Location & Compensation:

Location: Bangalore

Compensation: As per Market Standards

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