HR Manager at ZipLoan
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ZipLoan - Senior Manager/Assistant Vice President - Telesales (7-10 yrs)
ZipLoan - Senior Manager/Assistant Vice President - Telesales
Job Description :
- Achieve monthly / quarterly & Annual sales targets and grow the business as per the objectives set.
- Leading the team towards high productivity by ensuring maximum lead conversions
- Ensure high levels of customer experience and quality of delivery.
- To maintain discipline on the floor & ensure hygiene in business.
- Training & Development of the entire team on Sales Pitch & monitoring & tracking of call details made by QA.
- Leading the Top - Up Calling and Conversion
- Leading the Referral Program through Customer Calling
- Sharp Focus on making customer journey simpler to ensure maximum conversion and consistently reduce frictions
- Build a positive business environment and team motivation and ensure a stable team.
- Working Closely with Marketing team to give feedback on quality of leads and improve customer targeting
- Working closely with Credit team to ensure team understands the Policies well and conduct regular training for updating team on documents required etc.
- Coordination with Product & Tech team for consistently adding Features which can improve Team Efficiency.
- Build a strategic roadmap for the success of the team by defining milestones and align them with organization goals
Job Specifications :
- 7-10 years of experience in digital sales, telesales & team management.
- Strategic & Analytical Mindset
- Exceptional leadership skills to create high performing team and keep them motivated.
- Customer Orientation
- Out of the box thinking.
- Minimum 5 Years of experience with Banks / NBFCs/ Loan marketplaces
- Prior experience in Unsecured Business Loans would be preferred.
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