ZipGo - Operations Manager

About ZipGo :

ZipGo is an on-demand AC bus service platform on a mission to transform daily urban commute into a hassle-free experience. The platform promises clean, comfortable, reliable service that is built as an affordable and green alternative to daily driving or cab hailing!

Join us in our mission to create smarter commute an everyday experience so that the next million don't buy cars and bikes and make smarter choices.

ZipGo provides an extremely fast paced environment for you to apply your skills and acquire new ones. The team assures that each candidate is encouraged, supported as well as challenged to achieve ultimate potential.

We are looking for candidate(s) who are :

- Well researched for the interview

- Punctual, possesses strong command over language

- Have an eye for detail

- Quick learners with the desire to excel with each passing day

- Idolized for team coordination abilities

- Takes accountability for his/her actions

- Can convince us to hire them

WHAT YOU'LL DO :

- Be tasked with scaling support in an innovative way at a company that's growing rapidly and changing constantly.

- Proactively lead, motivate, and develop high performing teams within a time-sensitive and exciting environment to deliver on operational KPIs.

- Set up career development plans, be responsible for managing a team. These team members are at the forefront of our business, answering our community's questions and tending to their needs.

- Dive deep into the numbers and make data-driven decisions and process improvements.

- Be a passionate advocate for all riders and driver partners and answer any questions that come your way in an exciting, fast moving environment.

- Be a Subject-Matter Expert (SME) on your team's processes and policies.

- Be responsible for identifying trends within your team's' performance as well as overall support trends.

- Drive continuous process improvement to deliver a consistent world-class experience.

WHAT YOU'LL NEED :

- You have experience in leading and managing a large team. You understand how to motivate teams and people in an exciting and ambiguous environment. You put your team first and are their most passionate advocate.

- Exceptional communication skills. Your communication style is flexible to the situation. From communicating updates to your team, to discussing metrics with key stakeholders, or presenting to leadership, you communicate clearly and with a purpose.

- A love of process and optimization. You will be revolutionizing support for the ZipGo community. You're excited about the opportunity to create and experiment with support processes, and are willing and able to lead others utilizing them.

- A data-driven and analytical in mindset. You can look at any spreadsheet and know the right questions to ask to get to actionable outcomes, and you know how to explain data in a digestible way.

- Incredible empathy and understanding of both riders and driver partners alike. You will be an excellent advocate for ZipGo's users and are passionate about the community experience.

- Calm under pressure. You have exceptional organizational skills, integrity, and great follow-through on tasks.

- Curiosity. You love learning how things work and you're always looking for innovative improvements. You enjoy testing different support strategies and tracking the results.

- At least 3 years of work experience in a fast-paced, high-intensity environment, including at least 1 year of leading teams of 5+ people.