ZinkID Media - Manager - Customer Success - EdTech

Customer Success Manager( EdTech Company operating in K-12 segment)

- We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships, Upsell and renewals, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn

- You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

- Successful candidates must be social, analytical, possess an aptitude for learning and using technology, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to maximise our revenue growth.

Responsibilities:

- Churn Minimization

- Revenue Growth by upselling

- Develop and manage customer relationships

- Manage a team of Customer Success Associates

- Run Dashboards on CRM and analyse

- Improve Onboarding Processes

- Handle and resolve customer complaints and requests