ZinkID Media - AVP - Customer Operation

About the role:

- The AVP - Customer Operations is responsible for taking care of Customer Operation, Customer Support, and Facilitator on-boarding and management. He/she would be responsible for carrying out various process improvement initiatives which cater to the B2C ecosystem. The AVP of Customer Operations plays a key role in driving customer experience, product utilization, facilitator onboarding experience and delight.

- The AVP of Customer Operations should be comfortable with tech and systems as he/she will also lead digital transformation starting from customer operations and then to other avenues of customer support, and facilitator management.

What are we looking for?

- 5-9 years of experience in customer operations/service. Experience in eLearning or EdTech space or in credit card/Financial Institution is a plus.

- Extensive knowledge of the principles, procedures, and best practices in the industry.

- Excellent verbal and written communication skills.

- Excellent organizational skills and attention to detail.

- Strong analytical and problem-solving skills.