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21/04 Parvinder Kohli
DGM - HR at Zim Integrated Shipping Services

Views:158 Applications:44 Rec. Actions:Recruiter Actions:26

ZIM - Customer Relationship Manager - GSS Delivery (6-10 yrs)

Pune Job Code: 917002

We are looking for an Zim Relationship & Transitional Deputy General Manager that will handle the following :

- Implement ZIM's best practice, shipping rules and regulations and company procedures within the vendor documentation center

- Initiate improvements and adjustments in working procedures to support better services to agencies and customers, and when required, to provide specific solutions to specific needs

- Ensure highest level of operational service delivery from GSS team according to agreed service standards

- Maintain and manage service level and incidents management with agencies on regular basis

- Manage the escalation process and the involvement of other parties in the company regarding complaints and service incidents

- Maintain documentation of high quality and accuracy for all processes

- Coordinate between the documentation center and ZIM's worldwide agencies

- Create long-term, sustainable service provider - customer relationships

- Handle agencies- and customers- complaints and answer any queries, serving as second level for escalation, if required, after direct handling by the vendor

- Direct and verify GSS teams (vendors) readiness to serve agencies as part of the GSS program, or any transition of services to - off shore- .

You will need to have :

- 5 years- experience in Customer Service department of a Global company Shipping industry

- Degree in Business Management, or other related field

- High level of Business English, both written and verbal

Women-friendly workplace:

Maternity and Paternity Benefits

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