Zenoti - Lead - Product Support/Technical Support

We are looking for Technical Support  with excellent communication skills to be part of the team that develops the next generation of cloud-based products for the service industry. Engineers will be involved in assisting our customers in using the Zenoti products.

Responsibilities:

- Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.

- Serve as primary escalation contact for high priority support cases, including overall triage management.

- Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.

- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

- Hire and train support team to provide effective customer communications.

- Be proud of what you work on, obsess about the quality of the work you produce.

What skills do I need?

- 4 to 6 years of experience in supporting web based enterprise applications

- A technology centric background; previous advanced support experience with data-driven, web-based applications

- Strong logical, analytical and problem solving skills

- Excellent communication skills in English

- Can work in a fast paced, ever changing, startup environment

Benefits :

- You will receive a competitive salary and every employee receives equity in the company

- You will receive medical coverage for yourself and your immediate family

- We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity

- Employees are served healthy breakfast, lunch and snacks on every weekday

- Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more