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26/12 Dimple Parmar
Co-Founder & CEO at ZenOnco.io

Views:473 Applications:104 Rec. Actions:Recruiter Actions:39

ZenOnco.io - Manager - Call Center Operations (6-11 yrs)

Bangalore Job Code: 1198134

Manager - Call Center Operations


- We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.


- You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

- An excellent call center manager must be an organized, reliable and results-driven professional.


- They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements.


- As a call center manager, you must also have excellent customer service and communication skills.

- The goal is to do everything possible to attain goals and achieve great results for our company.

- Managing operations of the front end and back end teams

- Monitoring team performance , productivity and service levels on an ongoing basis.

- Develop objectives for the call day-to-day activities

- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

- Collect and analyze call statistics (sales rates, costs, customer service metrics etc.)

- Hire, coach and provide training to personnel to maintain high customer service standards

- Monitor and improve ordering, telephone handling and other procedures

- Evaluate performance with key metrics (accuracy, call-waiting time etc.)

- Prepare reports for different departments or upper management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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